Know Your Rights: How To Reject A Faulty New Car

By: James Ruppert
how to return your new car

Buying a new car should be a stress and trouble free experience. The thing is, sometimes it can go wrong. Maybe it breaks down or you have problems. So what are your options? Well the good news is that the rights are all on your side whether you decide to stick with it or reject the vehicle. Here are the facts and options you have when the new car dream turns into a nightmare.


Bought A Car That’s Faulty?

Then you can reject the car as being unfit for purpose. That means it should be of ‘satisfactory quality’ so a car should be able to complete journeys without breaking down.


What Are Your Rights When Returning A New Car?

Under the Consumer Rights Act, if the vehicle goes wrong within the first 30 days of ownership, you can simply reject for a full refund. If a fault develops after those 30 days but within the first six months, the dealer gets one chance to fix it. If they fail to do this, you’re entitled to a full refund, or a partial refund depending in the amount of use you’ve had.  

Although you can reject a faulty car it is usually best to let a dealer remedy any problems first. Make sure you get any work agreed in writing and in the vast majority of cases any work should be covered by the warranty.


How Long Have You Got To Reject A Car?

If you do reject the car it must be done within six months of taking delivery. You simply take the car, with the keys and documentation to the dealer, along with a letter setting out your reasons for rejecting the car.


How To Reject A Car On Finance?

However, if the car is on finance, you are not technically the owner, just the registered keeper. Contact the finance company that will then negotiate with the dealer. If you have problems the Financial Conduct Authority, or Trading Standards may be able to help.
Don’t be in a hurry to reject the car, it should be the last option. If, given the opportunity to sort out the issue, the dealer becomes obstructive, unhelpful, or more precisely, can’t fix it, then you should take the opportunity to reject the car and start again with another.


More Car Buying Help

How to buy a new car for less

Car Recalls, why it pays to get them done

How to finance your new car


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